Shipping & Returns

Shipping Policy

Shipping Costs: Orders of $40 or more (before tax) ship free within the United States. Under $40, a flat $10 shipping charge is added at checkout. The free-shipping line in the cart tracks your subtotal so there are no surprises on the final screen.

Processing Times: All of our products are handmade in small batches, and most orders ship in 1–3 business days. The exception is anything marked Coming Soon: those are waiting on a batch, and the estimated batch date is on the product page. We work as fast as we can, but quality takes time.

If We Run Late: Most orders leave Landrum within 1–3 business days. If we cannot ship within the time stated on the product page (or within 30 days if none is stated), we will email you a new ship date. You can accept the new date or cancel for a full refund, and if we cannot give you a date at all we will refund you rather than keep you waiting.

Lost or Stolen Packages: Once we hand your package over to the carrier (usually USPS or UPS), it is quite literally out of our hands. We are not responsible for packages that are lost in transit, delayed by the carrier, or stolen after delivery. If you have an issue with delivery, please contact the carrier directly with your tracking number.

Incorrect Addresses: It is your responsibility to ensure the shipping address you provide at checkout is correct. We are not liable for packages sent to old, incomplete, or misspelled addresses. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping it.

Return & Exchange Policy

Final Sale Items: For health and hygiene reasons, all opened or used salves, scrubs, balms, and soaks are final sale. We cannot accept returns on body care items once the seal is broken.

Eligible Exchanges: Unworn apparel and completely sealed, unopened products can be exchanged within 14 days of delivery. To start an exchange, email us at y.allternative.living@gmail.com with your order number.

Exchange Shipping Costs: Unless we made a mistake with your order (e.g., sent the wrong item), the customer is responsible for all shipping costs on exchanges.

Damages and Issues: Did your order arrive broken, damaged, or completely wrong? That's on us. Email us within 7 days of receiving the order with photos of the damaged item and packaging, and we'll make it right with a replacement or refund.

Refund Timeline: If a refund is issued (for damaged or incorrect orders), it will typically be processed within 5–10 business days after we confirm the issue. Refunds go back to the original payment method.

Questions?

If you're not sure about a policy, just ask. Email us at y.allternative.living@gmail.com or DM us on Instagram, and we'll sort it out.